MCS Services will help you lower your Oce® and Ricoh® InfoPrint™ continuous printer maintenance costs. Unlike the OEM, we will tailor your Oce® Ricoh® InfoPrint™ printer maintenance contract to fit your company's individual needs.
MCS Services customers are printing between 250,000 feet to 40,000,000 feet per month. No customer is either too small or too large to enjoy the professional service and cost savings.
With only the most qualified Ricoh® InfoPrint™ and Oce® Customer Engineer’s hired throughout the United States, our professional staff will diagnose and resolve all issues with your printers in the most expedient manner possible. You choose the in-depth, on-site response that best matches your business requirements. Service contracts are customized to your production needs. Our technical support services keeps your document solution in cutting-edge condition. The MCS Service plans protect your investment.
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As you know, as of July this year, it has been two years that we have had MCS Services as our maintenance provider for our OCE® continuous printers. I wanted to drop you a note to let you know that we are very pleased with the service we have received. Although making the decision to switch maintenance providers from OCE® to MCS was risky, we are very pleased and satisfied that we made the right decision.
MCS Services has been instrumental in helping us reduce cost, reduce down time and also helped us upgrade our equipment. By contracting with your group, we have saved hundreds of thousands of dollars over the past two years. Our down time has been significantly minimized with your 24 hour on-site service. This outstanding service combined with the quality of equipment that you have supplied has resulted in uptime and service numbers not previously seen at our corporation. Additionally, anytime I have had questions or concerns, the response has been immediate and helpful.
When we began this business relationship, it was presented to us as a partnership. We have not been disappointed. It has been a pleasure working with MCS thus far and we are looking forward to continuing our work relationship together in the future.
Herb - OPC Manager
When I entered into a business relationship with MCS it was strictly a financial move. I shared with you my need to control cost and your willingness to help us in this initiative is why you were chosen as a service provider. What I have received in return was much more than I expected! The staff is extremely responsive, no matter what time of day or night, courteous and knowledgeable. Their willingness to assist in training new employees and developing procedures for increased efficiencies is an indication of the type of teamwork we were looking for in a vendor. Even when problems do arise, they are resolved quickly. For these reasons as well as the significant cost savings to us is why you remain a top vendor for our company.
Thank you for your excellent service!
Karen - VP of Production Operations